Shopify Website Maintenance - Troubleshooting Service

Getting your store back on track with minimal downtime! We diagnose and fix most common bugs quickly, cleanly, and professionally.

Shopify Troubleshooting Services

(Price: RM500 per request)

• Expert fix using best Shopify practices (Liquid code, theme edits, app configs, settings adjustments, etc.)
• Comprehensive testing across devices, browsers, and scenarios.
• Before/after notes explaining what was wrong and how we resolved it.

Ideal for urgent fixes, one-off glitches, or anything requiring Shopify-specific expertise without long-term commitment.

Important Note: If during our initial review the issue turns out to be significantly more complex or time-intensive than a standard request (e.g., major custom development or deep integrations), we'll contact you upfront with a clear additional quote or options so you can approve, adjust scope, or get a full refund if it's out of scope.

Shopify Maintenance – Step-by-Step Process

1. Grant Us Secure Collaborator Access 

• To perform troubleshooting and fixes, we need temporary access to your Shopify admin. We use Shopify's official Collaborator accounts — the secure, recommended way for Certified Shopify Partners like us to access stores without using your password or counting against your staff limits.

2. We Get to Work

• We'll start diagnosing and fixing right away, keep you updated on progress (especially for anything unexpected), and aim to complete most fixes in 1–3 business days (depending on complexity and our current queue).

3. Delivery & Wrap-Up

• We'll contact you when done.
• We'll remove our access after confirmation.
• For security: Change your collaborator code anytime via Settings > Users > Security to invalidate old ones.

This process keeps everything secure, transparent, and compliant with Shopify's guidelines. No passwords are ever shared!

Ready to resolve that bug? Contact us now.